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Shipping & Returns

It is best and most convenient to place your order through our website. You may log-in and create an account, or shop without an account.

You may also call, mail, or fax in your order.

STAFF ASSISTED TELEPHONE HOURS

540-872-8351

JANUARY through APRIL: Office phone hours are Monday through Friday 9:00 a.m.to 4:30 p.m. (Eastern Standard Time). If a staff member is not available to take your call, you may leave your order or message on our answering machine.

MAY through DECEMBER: Office phone hours are Monday through Friday 11:00 am-3:00 p.m. (Eastern Standard Time). During this time, our staff is frequently outside in the seed gardens, tending crops or processing seed. We answer the phone when possible, but please be prepared to leave your order on our answering machine.

FOR MAIL ORDERS:

Our mailing address is:

Garden Medicinals and Culinaries

237 Bakers Branch Rd

Louisa, VA 23093

Be sure to fill out your order form completely, including your contact information and payment. Click here to download an order form.

TO FAX YOUR ORDER:

540-894-9481

Fax your order in any time of day, at your convenience. Be sure to include your contact information and credit card number for quick processing. Click here to download an order form.

Please be sure to include in your order:

1. items ordered, with item #’s

2. shipping address

3. payment (credit card number, money order or check)

 

VIRGINIA SALES TAX

There is a 5.3% state sales tax on orders shipped to Virginia addresses, unless accompanied by a signed exemption certificate.

SHIPPING and ORDER PROCESSING CHARGES

Shipping and Order Processing charges are based on the size of your order.

For merchandise totals:

  • up to $10.00, add $4.50
  • $10.01 to $20.00, add $5.50
  • $20.01 to $30.00, add $6.50
  • $30.01 to $50.00, add $7.50
  • $50.01 to $70.00, add $8.50
  • $70.01 to $105.00, add $9.50
  • over $105.00, add 9% to total

Canadian Customers: Add $2.50 to the regular packing and shipping charges. Please make payment only with a Canadian Postal Money Order payable in U.S. dollars. Note that we ship only seeds to Canada. See additional information on international orders below.

Orders are shipped in the sequence they are received. For the fastest service please order online, then by phone or fax. Orders are ordinarily shipped within 2 to 4 business days after receipt. We will notify you if any delay is anticipated. Please be aware that orders sent by regular mail should allow for time in transit plus up to 3 to 7 additional business days for order retrieval and turnaround. If you have not received your order after 30 days, please contact us and include the date of your order, your telephone number, and let us know if your check has cleared the bank.

We ship the most economical way we can; usually by the U.S. Postal Service. Unless your order is quite heavy, it will be shipped via First Class or Priority mail. Customers with Post Office boxes: please include a street address and a daytime telephone number in case we ship by United Parcel Service (UPS).

SEASONAL ITEMS

Root/ Fall Shipments (Seasonal Items): Orders are tallied throughout the year for shipment commencing mid September and ending late December. We ship to northern areas first. A free growing guide is included with your shipment. Roots are shipped only within the 48 contiguous US states. Roots and other dormant seeds are shipped only at times specified in the catalog, and must be ordered prior to the shipping dates for such perishable items.

INTERNATIONAL CUSTOMERS

Shipping Restrictions:  We can not ship the following

  • Bulbs, nursery stock, or any live plant material, except seeds
  • Books and hard goods (garden supplies)
  • Orders with a net weight greater than 1.135 kg (2.5 pounds)
  • We cannot provide variety performance information for other countries.

Odering Terms:

  • International customers order at their own risk.  We are unable to obtain insurance for shipments to most countries, nor are we are able to track shipments, or to retrieve shipments seized by customs.

  • Customer compliance with import laws.  It is the customer's responsibility to determine if the types of seeds ordered are in compliance with the import laws in the country of destination. Seed laws change for political as well as agricultural reasons, and therefore it is extremely difficult to keep up with all the changes. In some countries different ports of entry (or different inspectors) handle shipments differently, causing seeds to be rejected in one port but accepted in another. Though lost orders are uncommon, we cannot replace orders lost in shipment or seized in customs.

  • Terms may be subject to change. We reserve the right to change these terms without prior notice. We also reserve the right to limit or refuse sale to any individual, agency, or country.

Prohibited Countries:

  • Nigeria, Ghana, Singapore, Gambia, and Indonesia

HIGHER-RISK COUNTRIES:  The following countries currently have a higher risk of delayed or denied shipments, primarily due to customs regulations: Australia, New Zealand and South Africa. Be sure you know the customs regulations before you order. If your shipment has been seized by customs you may be able to contact your customs agency and obtain part of your shipment (non-prohibited varieties) if the shipment has been seized.

Shipping and Processing

  • See the shipping and handling chart, above. Canada - Add $2.50 to the shipping cost. The minimum shipping charge is $6.00.

  • All other countries - Multiply the shipping and processing cost by two. The minimum shipping charge is $7.00.

 

If you have questions about your order:

  • Allow for time in transit and customs inspection. Typically, orders take 1 to 2 weeks to arrive at their destination (Canada and much of Europe); however, shipments may take 3 to 4 weeks to arrive in other countries. Be aware that orders may be delayed further by customs officials in the country of destination.

  • How to contact us:  The best way to contact us is by email. More importantly, we prefer to have a written record of any difficulties you may have experienced. We reply only by email.

  • Required information: If you have a problem with your order, please include your full name, address, contact information, and date of your order or order number.

PAYMENT

We accept Visa, Mastercard, American Express and Discover. Your credit card will be charged at the time your order is confirmed, this includes back ordered and seasonal items, that will ship later. Your credit card information is always secure, whether ordering online, by phone, mail or fax.
 

GUARANTEE

We want our customers to be 100% satisfied with our seeds and products. If your purchase proves dissatisfactory, we will replace the item or refund the purchase price.

QUESTIONS ABOUT YOUR ORDER?

Please feel free to e-mail us at anytime of day, at gardenmedicinals@gmail.com,  to ask us questions, check on your order or to just share information or photos. We answer our e-mail M-F 9:00 am- 5:00 pm. Sometimes this is the quickest way to get the information you need. You may also use the form on our Contact Us page to send an e-mail.

 

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